How are the content formats counted in the COUNTER Reports?

Springer offers content formats such as PDF and HTML. Users can either download the PDF (‘Download PDF’) or view the HTML content (‘View Article’). Users can also view content using ‘Look Inside. This feature shows two sample pages to unlicensed users, and the full text document to licensed users.
These three ‘download’ types are recorded in the system. For denials there are two types: ‘Look Inside’ and ‘Get Access’. For unlicensed users clicking ‘Get Access’ or ‘Look Inside’ will record a denial.

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