What is your return policy?

Here you can find the returns address as well as all necessary information regarding the return policy:

  • Springer accepts print book return within two months of invoice date (18 months for resellers).
  • Please enclose a copy of our invoice or packing slip to expedite processing and avoid a possible 10% penalty.
    For your protection, book product should be sent by a traceable method (i.e., UPS, FedEx, or USPS return receipt) in case proof of return is required.
  • Products must be in saleable condition and returned to the warehouse specified on the invoice/packing slip contained in your shipment.
  • We are not responsible for product returned to our warehouse that does not belong to us.
  • If you have received damaged / defective product that was not ordered directly from SpringerNature, please return it to the reseller / bookseller that you purchased it from for them to handle your claim.

Return address information:

Our US, Mexican, and Latin American returns address:
Springer Returns Dept.
c/o IPS
1210 Ingram Drive
Chambersburg, PA 17202

Our Canadian returns address:
c/o Georgetown Terminal Warehouse
34 Armstrong Avenue
Georgetown, Ontario L7G 4R9

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