We will include all sales activity, including licensing, translations, and permissions on the royalty statement that we distribute on a cyclical basis. If you have received a notice from Springer Nature that your title has been translated, and you do not see this activity reported on your statement please send an email to us at: firstname.lastname@example.org. Please use this email address if you an author of a book title.
However; if you are a journal author and need to contact us regarding the above related royalty concerns, please send an email to us at: email@example.com.
One of our Representatives will research the matter and will follow-up with you as soon as possible.