If you experience a problem accessing SpringerLink content which you believe you should be able to view, either as part of a subscription or institutional licence, or because the content is Open Access please submit a ticket to our Online Service team or by emailing firstname.lastname@example.org.
Please provide details of your institutional organisation or individual subscription. If possible please also attach a screen-shot which captures the issue, including the footer showing details of your institution, as this may help us to resolve the problem quicker.
Note: More than one person at a time will be able to access an article, chapter, protocol, etc. as there is no limit on simultaneous usage.