On your account page we display a list of organizations that you administer.
If no organization is shown, one is missing or an organization you don’t recognize is shown, submit a ticket to our Customer Service teams or email your local support directly (see below). Include your user details and the names of the institutions you should have access to, including the account numbers (BP IDs) if you know them.
Customers in North, Central and South America: institutions@us.nature.com
Customers in Japan: japan.os@springernature.com
Customers in the rest of the Asia Pacific region: asia.os@springernature.com
Customers in the UK and Rest of World: institutions@nature.com