Book return policy

Customers located in North, South and Latin America 
  • Springer accepts print book return within two months of invoice date for individuals and 18 months for resellers. Please enclose a copy of our invoice or packing slip to expedite processing and avoid a possible 10% penalty. For your protection, book product should be sent by a traceable method (i.e., UPS, FedEx, or USPS return receipt) in case proof of return is required.
  • Products must be in saleable condition and returned to the warehouse specified on the invoice/packing slip contained in your shipment.
  • We are not responsible for product returned to our warehouse that does not belong to us.
  • If you received a damaged/defective product from us, please contact Customer Service upon inspection of the shipment so we can make arrangements for a replacement copy.
  • If you have received damaged/defective product that was not ordered directly from SpringerNature, please return it to the reseller/bookseller that you purchased it from for them to handle your claim.

Return information:

Our US, Mexican, and Latin American returns address:

Springer Nature Returns Dept.

c/o IPS

1250 Ingram Drive

Chambersburg, PA 17202


Our Canadian returns address:

c/o Georgetown Terminal Warehouse

34 Armstrong Avenue

Georgetown, Ontario L7G 4R9

Canada


Customers located in Rest of World 

A 14-day return privilege is guaranteed for purchases by individuals and returned to the warehouse specified on the invoice/packing slip contained in your shipment.



Return information for customers from Rest of World:

Centraal Boekhuis B.V

Return- Springer Nature

Poort 83

Textielweg 12

NL- 4101 AM Culemborg

Netherlands



Return information for customers in the UK

WBS / IBS UK

Attn: Springer Nature Returns Dollymans Farm

Doublegate Lane

Rawreth Wickford

Essex, SS11 8UD

United Kingdom

  • Please enclose a copy of our invoice or packing list when you send your return so we can issue appropriate credit to your account to expedite return processing.
  • If you are a reseller (trade) customer, and need to know how to return book product to us, please refer to our bookseller page for additional information.
  • If you received a damaged/defective product from us, please contact Customer Service, since a physical return of the book will not be necessary. The Customer Service Team will ask that you provide specific details about the damaged/defective item before providing a replacement copy to you.
  • If you have any other questions/concerns and would rather call your local Customer Service team, their phone numbers are available here.
Trade customers outside of Germany, Austria, Switzerland, India, South East Asia, and North & South America 
  • General return period: Titles will only be accepted for return between 4 and 16 months after invoice date. Authorization must be obtained in advance from your local SpringerNature office or representative, preferably by email with Excel file attachment.
  • Imperfect copies: Imperfect/damaged copies will be accepted for return within 150 days of the invoice date.
  • Please refer to our bookseller page for additional return specifications along with various return address locations.

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