Welcome
Login

What happens if the book I order isn’t available or item is out of stock?

Customers in North, South and Latin America 

Print book titles not available or out of stock are automatically backordered and will be fulfilled as soon as the title becomes available. You may place the print book on backorder with a prepayment; however, the credit card will only be charged when the order ships.


If you would like to cancel your backorder please contact Customer Service to request the cancellation. Please include your order number, account number, and Purchase Order number (if applicable) when emailing customerservice@springernature.com. If you paid by check or money order, please include these payment details with your cancellation request. It will take approximately four weeks for a refund to be processed from the date you submit your cancellation notice to us. Please note:  Credit cards are charged only when the product ships.  A credit card backorder can be cancelled at your request. 


Customers located in Rest of World (ROW) 

Print book titles not available or out of stock are automatically backordered and will be fulfilled as soon as the title becomes available. You may place the print book on backorder by invoice / advance payment in Europe, Africa, Asia and Australia.


If you would like to cancel your backorder please contact Customer Service to request the cancellation. Please include your order number, account number, and Purchase Order number (if applicable) when emailing customerservice@springernature.com. If you paid by check or money order, please include these payment details with your cancellation request. It will take approximately four weeks for a refund to be processed from the date you submit your cancellation notice to us. Please note: Credit cards are charged only when the product ships. A credit card backorder can be cancelled at your request.

Or, if you have any questions / concerns and would rather call your local Customer Service team, their phone numbers are available here.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.